It was a busy year for LifeSearch, we dealt with 328 new claims and £12,421,648 was paid out in total for 2015, with a further £4,378,028 still in the pipeline.
The types of claim varied.
We find out about the majority of our claims from the insurers emailing us direct or the clients contacting us.
In 2016, one of our main objectives is to get more insurers notifying us of new claims, and our claims team will be visiting their offices to spread the word and explain the numerous benefits, then we can then offer our claims service and extended benefits to even more clients!
51 of our clients benefited from our Red Arc service last year, with referral reasons varying from physiotherapy to mental health counselling.
Quick facts for 2015
Just 10% of the death claims we dealt with were written into trust, leaving a large proportion of the remaining claims having to apply for a Grant of Probate, a costly and time consuming process.
LifeSearch write policies into trust free-of-charge, and we will continue to educate our clients and promote this benefit to them in 2016 and beyond.
Aside from our transparent feedback model through Trustpilot, we were delighted to receive specific feedback from our clients to our claims team:
Sageera Awais - "Wanted to say thank you and how wonderful Sarah was. She was very empathetic, it was like talking to a friend, It has been a traumatic journey but the whole process with LS has been fantastic. Sarah would call back when she said she would! Built rapport and it was like talking to a good friend. Sarah was very happy for her when she called with the good news, she could hear it in her voice and that made her happy. What a fantastic person Sarah is. Maddy was very good also"
Scott Tibbles - Hi Sarah, Thanks for your email. Apologies, I meant to email you earlier this week, as Aviva finally paid out on Friday. Many thanks for all your help. Craig asked me to convey that he was very impressed with your firm's aftercare service and will not hesitate to use/recommend you in the future.
Vicky Marriott - Dear Sarah, Just wanted to drop and email to thank you for making, what could have been a difficult experience actually quite painless. Thanks for all your help, you have been a pleasure to deal with.
Best wishes Vicky
Geoffrey Trowell - Hi Sarah, Many thanks for your assistance, it is very much appreciated I will duly complete the survey and express my gratitude accordingly your service has been world class!
We're here for our clients when they need us most.
LifeSearch is the only independent adviser to run a free full time claims desk who'll fight our clients' corner.
Our dedicated team can support their claim every step of the way, speeding up payments and ensuring they'll get everything they're due.