The Tele-Interviewing role is very busy and each application needs to be completed in a professional, competent, friendly and timely manner, so that the next client's appointment is not late.
Communications skills are key. You'll be asking some very difficult and personal questions about a client's medical history that can be quite sensitive, or trying to obtain information the client isn't happy to disclose. You need to be able to think fast.
You need to be well used to working towards targets to be a successful Tele-Interviewer as there are expectations about the number of clients you interview, and also the quality of your interviews. Quality is important so we regularly listen to calls and look at notes to ensure accuracy. Sloppiness can impact clients and that's not good.