In short, as Client Support you will do whatever you can, as quickly as you an to chase all these requirements down so that the insurance company can make their decision on the cover.
You'll apply common sense and be able to switch between being assertive and sensitive depending on what's called for. The Client Support role is diverse, varied and challenging, and is very busy. You'll be responsible for a Protection Adviser and their clients.
There are performance benchmarks that you will work towards.