Five Words. Huge Impact.

Wednesday 28 June 2017, 12:29 PM

Guest Blogger
Guest Blogger , LifeSearch

Our business has five values which guide us in every decision we make and for every family we protect.

Every month, we have dozens of wonderful reviews on TrustPilot for the good work our people do.

We thought we’d share with you here our five values, the LifeSearchers that lived them so effortlessly in their work and how their clients felt those values in action:

Tolerance
Adviser Nathan Vincent's client Miss D. had the following to say:

"I was looking for an affordable life insurance policy. I couldn't decide, so stopped the search, then I received a call from Nathan at LifeSearch who was very patient and took me through all the options available to me. I wanted time to talk over what I was about to commit to with a family member and with no pressure applied, he professionally agreed to call back at a date to suit me. I took up said policy and all paperwork was sent promptly and would highly recommend."

Care
Client Miss F had the following words to say about our Adviser Dean Sykes and his Support colleague Nicola Round:

"We needed to change our Life Insurance & Critical Illness, but during the process I discovered I had several health issues which needed investigating and my partner was injured at work. LifeSearch were very understanding and accommodating of this change in circumstances and regularly checked in to see how we were doing to get the results of various tests etc. They were very patient as this process took almost a year for me to get my final diagnosis. Excellent service."

Excellence
Adviser Dom McSweeney earned the following praise from client Miss T:  
      
"I completed an online quote via GoCompare but unfortunately I was told I was unable to apply via the company I had chosen, due to certain medical reasons. There happened to be the number for LifeSearch, to which I called and spoke to a very helpful guy who listened to my current health history and explained that certain companies can be quite particular. (which I understand.)  He said he would call around different companies and would get back to me. I received the calls as and when he said he would, which is very rare from companies. I was very pleased with the service I had, it was very clear on what was expected and what I needed to do. I would highly recommend people to call LifeSearch."

Openness
Adviser Kish Gohil's client Mr H had this to say about Kish and our Tele-Interviewer Natasha:

"Kish Gohil phoned me for the first part of the process. He explained the different products in great detail and in a way that was easy to understand and didn't cause any confusion. Added to this, he also sent me info comparing different insurers and the levels of their cover and got the ball rolling to start a policy with AIG.  The very next day, Natasha phoned me to go through the application process. Like Kish she was very friendly, went through everything in great detail to leave no stone un-turned and was very efficient. So a big thank you to Kish and Natasha for making the process straightforward and easy and to all the team for keeping me informed of any updates. Great job guys"

Honesty
Mrs T sang Adviser Guy Ovenden's praises:

"I hunted around for new life insurance to cover my mortgage and found LifeSearch brilliant. They were thorough and honest and kept me informed with each step of the application. I felt they treated me as a person, not just another web contact. Thank you. I would certainly recommend you to friends and family."




Andrew Parker
Senior People and Culture Leader


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